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ID verification component

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What is the ID verification component?

With the ID verification component, signees authenticate themselves using a government-issued ID matched with AI-powered facial recognition, regardless of the signee's nationality. The ID verification component is suitable for workflows that require enhanced KYC, such as when transactions carry considerable risk or involve a large amount of funds, and can be used in SmartFlow with any kind of signature type. It is useful for companies that are obligated entities under anti-money laundering law and need to meet AML/KYC requirements, but also for other businesses that need a copy of a signee's ID, such as car rental companies collecting a copy of a driver's license.

The ID verification component supports over 11,000 different forms of identification documents issued by governments in over 230 countries.

Enabling the ID verification component

The ID verification component is currently only visible to a subset of users. If you wish to use the ID verification component, but don't see the option in your SmartFlow, please contact help@taktikal.com and we'll be happy to configure that for you. 

Configuring the ID verification component

To add the ID verification component to a SmartFlow, open the SmartFlow and click the "+ Identity verification" button in the SmartFlow editor.

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In the module, you can configure your own title and subtitle, or use the default one. You can also format the text and include links. This makes it possible to explain to signees, in your own words, why an ID and a selfie are being requested, which can be especially useful for signees encountering this verification step for the first time.

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The default text looks like this: 

The default text is already translated into every language the flow supports. Custom text, however, only appears in the language it is written in, so this is worth keeping in mind if the flow needs to support more than one language.

The default text can be restored at any time:



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The process with the ID verification component

  1. Forms answered
    The signee receives an email with a link to start the document signing process and fills in any forms that are present in the SmartFlow.
  2. The signee starts the Verification process
    A user-friendly interface guides the user through the authentication process step-by-step and lets them know what data they need to have on hand.
  3. Signee uploads their ID
    If the signee starts a signing process using a desktop computer, they are prompted with a QR code to use their mobile phone to complete the identity verification. The signee then takes a photo of their identification using their mobile phone. The ID is authenticated to ensure its legitimacy.
  4. Signee uploads a selfie
    The signee takes a photo of themselves in real time. Artificial intelligence verifies that the person in the selfie is the same as the person on the government-issued ID.
  5. ID verified
    The ID and selfie are compared by artificial intelligence and fraud checks are carried out. The name on the ID is compared to the name of the signee. If all checks out the authentication is verified and the signee proceeds to step 6. If the authentication is denied, the signee will be shown an error message indicating the reason for denial and given 2 more attempts to authenticate. If the authentication fails for the third time, the signee is unable to proceed to the signing step. For more information about denied authentication see here.
  6. Document is signed
    The signee is presented with the document and continues to the signature step of the process
  7. Signed document is delivered
    The signed document is delivered along with an evidence page and the information used to verify the signee’s identity, e.g. the ID photo and selfie submitted during the signing process.

Evidence page

Each signing process that utilizes the ID verification component in the process, is accompanied with an evidence page. The evidence page includes information about all steps taken in the process including:

  • the creation of the signing process,
  • the delivery of the signing process to the signee,
  • when the signee looked at the process/document
  • the authentication process
  • the signature process
  • the delivery of documents

The evidence page includes attributes such as:

  • Timing
  • IP numbers
  • Email addresses
  • Details from the signee's ID such as:
    • Name
    • ID number
    • ID type
    • Date of birth

After everyone has signed the document, the evidence page is delivered to the sender of the process or default delivery method of the customer, but not to the signee of the process. 

Security measures of the ID verification component

The signee name is passed on to the authentication service to help ensure only the intended recipient can authenticate. Furthermore images of the signee and the signee's ID document are collected and fraud checks are performed. 

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