Advanced signatures - authentication denied, what to do?

1) Authentication failed

Make sure you have your actual ID in hand, i.e. passport, driving licence etc. It is not enough to have a photocopy of your ID or a photo of it on a screen - you must have the physical ID to be able to scan it with your phone or computer camera.


2) Access to camera denied

Screenshot 2024-06-20 at 12.31.23.png

If you get this error message you need to allow Veriff* access to your camera on your phone or computer, please follow these guides:

If you do not grant Veriff permission, we cannot proceed with the session.


*Veriff is a trusted vendor who provides authentication with international ID's.


3) Black screen

If you just see a black screen please follow these guidelines:







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